Complete Service Price List
Lexington, TN 38351 · Serving all of West Tennessee
Friendly IT help for everyone — no tech knowledge required
(731) 798-8625
pchelphero.com
wade@pchelphero.com
Generated October 20, 2026
| Remote fix — pay as you go Up to one hour, same day in most cases. You watch the whole time. No fix, no fee. · One-time link — nothing stays on your computer · No monthly plan required, ever · In-home visit instead? $75 first hour, $60/hr after | $49 |
| Home Basic One computer, looked after. · 1 computer · 15 minutes of troubleshooting per month · Managed antivirus (business-grade, installed & monitored) · Windows/macOS & app updates scheduled for you · Device health monitoring & alert review (business hours) · Simple monthly status email | $29 /month |
| Home Plus Two computers in one household. · Up to 2 computers · 30 minutes of troubleshooting per month · Everything in Home Basic, on both computers · Priority scheduling · Monthly security scan review · Simple monthly status email | $59 /month |
| Home Pro Up to three computers — home office friendly. · Up to 3 computers · 60 minutes of troubleshooting per month · Everything in Home Plus, on all three · Same-day priority response · Monthly health report · Backup check included | $99 /month |
Home Care: troubleshooting minutes are shared across covered computers and do not roll over. Support during business hours (Mon–Fri 8am–6pm). Extra time billed at the $49 session rate with your approval. Monitoring agent installed with written permission and removed on cancellation. On-site visits, hardware, backup storage, major cleanup and data recovery are quoted separately.
| Business Care $195 monthly account minimum (covers up to 5 workstations) · Business-grade endpoint security with 24/7 managed detection & response by security analysts · Scheduled Windows/macOS and application patching · Health monitoring, alert handling and documented response process · Monthly report you can actually read · Separate customer environment — your data is never mixed with anyone else's | $39 / computer / month |
| Remote help-desk support | $99/hr |
| On-site support (Lexington & Jackson area) | $125/hr |
| Onboarding & initial cleanup | Quoted after assessment |
| Servers, networking, Microsoft 365 admin, backups | Scoped separately |
| Hardware Diagnostic (drop-off) Waived when you approve the repair We find exactly what's wrong and quote the repair before any work begins. If you approve the repair, the $49 is waived. If you decline, or the machine isn't worth fixing, $49 is all you pay. In-home diagnosis is the $75 first hour instead. | $49 |
| Virus & Malware Removal Thorough cleanup of viruses, spyware, adware & browser hijackers on one computer, with a post-cleanup check. Active ransomware assessed & quoted separately. | $79 |
| Computer Tune-Up / Speed Optimization Cleans junk files, removes startup bloat, optimizes settings. Most computers feel dramatically faster. | $79 |
| Hard Drive Replacement Failing or dead hard drive replaced. Data transferred to new drive where possible. | From $99 + parts |
| SSD Upgrade (major speed improvement) Replaces old spinning hard drive with a fast SSD — makes your computer boot and run much faster. | From $99 + parts |
| RAM Upgrade More memory = less freezing and faster multitasking. We recommend the right amount for your machine. | From $69 + parts |
| Operating System Reinstall (Windows) One computer. Fresh Windows install for persistent errors, crashes & slowness. Your files are backed up first where the drive allows; if the drive is failing, recovery is quoted separately. | $99 |
| macOS Upgrade / Reinstall Standard reinstall or straightforward upgrade. | $99 |
| Legacy Mac OS Upgrade Older Macs requiring multiple OS installations, compatibility workarounds, boot installers, or recovery troubleshooting. | From $149 |
| Overheating Fix / Fan Cleaning & Thermal Paste Dust buildup causes overheating and slowdown. Cleaning & fresh thermal paste restores normal temperatures. | $59 |
| Power Jack / Charging Port Repair Laptop won't charge or has a loose port? We repair charging connectors on most laptop models. | From $79 + parts |
| Laptop Screen Repair Labor to replace a standard laptop screen (Windows and Chromebook). Touchscreens, 2-in-1s, and unusual models are quoted after a look. Parts approved before ordering. The $49 drop-off diagnostic is waived when you approve the repair. | From $129 + parts |
| MacBook Screen Repair Display assembly replacement on MacBook Air and MacBook Pro. Newer models and liquid damage are quoted after diagnosis — Apple screens vary a lot by year. Parts approved before ordering. The $49 drop-off diagnostic is waived when you approve the repair. | From $199 + parts |
| New Computer Setup & Data Transfer One computer: Windows/macOS setup, updates, printer, email, and up to about 100 GB of files moved from the old machine. Bigger transfers or a failing old drive are quoted first. | $79 |
| Home Wi-Fi Setup One router or mesh system configured and secured, devices reconnected, guest network. Extra equipment quoted. | $99 |
| Business Network Starter (1 router/firewall, 1 switch, 1 AP, up to 5 devices) Cabling, extra access points, VPN, servers and file sharing are quoted separately. | $199 + equipment |
| Security Camera Installation Up to 2 Wi-Fi cameras or a doorbell cam. Wired systems and recorders are quoted. | From $129 |
| Cybersecurity Audit & Lockdown One person's key accounts: passwords, two-factor, recovery info, unknown devices removed. | $79 |
| Password Manager Setup | $49 |
| Cloud Backup Setup (1 device, chosen folders, test restore) Chosen folders to Google Drive, OneDrive or iCloud, plus a test restore. Storage subscription and ongoing monitoring are separate. | $59 |
| Data Recovery Accidental deletion, formatted or failing drives. Assessed and quoted first. Physically damaged drives may need a lab. | From $99 |
| Email Setup (1 account, up to 2 devices) | $59 |
| Mailbox Migration (move existing mail/contacts/calendar) | Quoted per mailbox |
| Printer & Device Setup | $49 |
| Smart Home Device Setup | From $79 |
| In-Home / On-Site Visit (Henderson & Madison County) 1-hour minimum. No travel fee in Henderson or Madison County; farther out is quoted up front. Hardware repairs are labor + parts, parts approved first. | $75 first hr, then $60/hr |
| Phone & Tablet Help iPhone, Android, iPad. | $49 |
| Microsoft 365 Setup One user, up to 2 devices. Org-wide setup, migration and policies are quoted as business work. | $59 |
| Google Workspace Setup One user, up to 2 devices. Domain, multiple users and migration are quoted as business work. | $59 |
| VoIP Business Phone Setup Up to 2 lines on your cloud phone subscription. More lines and desk phones are quoted. | From $99 |
| Business IT Assessment Computers, network and backups reviewed, with a written plan. | $99/hr |
| Single Lesson (1 hour, remote or in Lexington) | $45 |
| 3-Lesson Package (use within 90 days) | $120 (save $15) |
| Monthly Lessons (4 per month) | $149/mo |
| In-person travel outside Lexington city limits | +$15 per visit |
| Starter Website (informational, up to 5 pages) | $399 |
| Business Website (up to 10 pages) | $799 |
| E-Commerce Website (up to 50 products) | From $1,299 |
| Booking systems, portals & custom apps | Quoted |
| Basic Web Hosting (1 site) | $9.99/mo |
| Business Web Hosting (3 sites, 5 mailboxes) | $19.99/mo |
| Premium Web Hosting (5 sites, 10 mailboxes) | $34.99/mo |
| Domain Registration | From $14.99/yr |
| Business Email Hosting | From $5.99/mo/mailbox |
| Local Growth Bundle Best value Local SEO, your Google profile and one social page, run together by one person. · Bought separately, these add up to $827 a month. · Everything in Local SEO, Starter · Google Business Profile management · One social page, 8 posts a month · Review requests sent to your customers · One plain-English report each month | $649/mo |
| Local SEO, Starter Show up when people nearby search for what you do. · Google Business Profile tune-up (once, at the start) · Local listings and directory cleanup (up to 20) · On-page fixes for your main service pages · Monthly report on rankings, calls and visits | $299/mo |
| Local SEO, Growth For competitive searches, or when you serve more than one town. · Everything in Local SEO, Starter · Up to 3 towns or service areas · 2 new service pages or posts a month · Review request campaign · Link building and citation outreach · Monthly call with Wade | $549/mo |
| Website SEO Program Bigger sites, more keywords, steady new content. · Keyword and competitor research · Technical fixes and site speed · Regular content and page updates · Quoted after an SEO audit | From $799/mo |
| Google Business Profile Setup Claim, verify and fully set up your Google listing so it shows on Maps. · Claim and verify your listing · Categories, services, hours and photos · Call, website and booking buttons · Short how-to so you can keep it up | $199 |
| Google Business Profile Management Your Google listing kept active, current and answered. · Weekly posts and fresh photos · Replies to every review · Questions and messages watched · Spam and wrong-edit fixes | $179/mo |
| Review & Reputation Management More five-star reviews, and every review answered. · Text or email review request after each job · Reply written for every review · Review link and QR code for your counter or truck · Monthly review report | $99/mo |
| SEO Audit & Action Plan A clear, prioritized plan for getting found. Do it yourself or hire Wade. · Website, speed and Google profile checked · Comparison against your local competitors · Written plan in plain English, in priority order · 30-minute call to walk through it | $299 |
| Analytics & Conversion Tracking Setup Know which ads and pages actually bring calls and leads. · Google Analytics 4 and Search Console · Call and form tracking · Meta pixel for Facebook and Instagram | $149 |
| Marketing Strategy Session Plan what to spend and where, before you spend it. · Goals, budget and channel mix · Review of what you are doing now · Written next steps after the call | $99/hr |
| Google Ads Setup Account, campaigns, ads and tracking built right the first time. · Ad spend is paid straight to Google or Meta from your own card, in your own ad account. · Ad account in your name · Keyword and location research · Ads written for search (and Maps, where it fits) · Call and form conversion tracking | $349 |
| Google Ads Management Your budget kept working: bids, keywords, ad tests and a plain monthly report. · Covers ad budgets up to $2,000 a month; bigger budgets are 15% of spend. Ad spend is paid straight to Google or Meta from your own card, in your own ad account. · Weekly check on spend and leads · Negative keywords to stop wasted clicks · Ad and landing-page testing · Call and form lead tracking · Monthly report | $349/mo + ad spend |
| Meta Ads Setup (Facebook & Instagram) Business Manager, Page, pixel and your first ads, ready to run. · Ad spend is paid straight to Google or Meta from your own card, in your own ad account. · Business Manager, Page and ad account in your name · Pixel and conversion tracking · Audiences built around your area · First ads written, with images or short video | $349 |
| Meta Ads Management (Facebook & Instagram) Fresh ads every month, tuned to the people most likely to call you. · Plan on at least $15 a day in ad spend. Budgets over $2,500 a month are 15% of spend. Ad spend is paid straight to Google or Meta from your own card, in your own ad account. · New ad creative each month · Audience and budget tuning · Lead forms, messages or website clicks · Monthly report | $399/mo + ad spend |
| Google + Meta Ads Combo Save $149/mo Search and social ads managed together, one report, one person to call. · Saves $149 a month over managing each one alone. Ad spend is paid straight to Google or Meta from your own card, in your own ad account. · Everything in Google Ads Management · Everything in Meta Ads Management · Budget shifted to whichever brings more leads | $599/mo + ad spend |
| Google Local Services Ads The "Google Guaranteed" ads at the very top of search, for home and service trades. · Google charges per lead. Available for certain trades only. · Profile, licensing and background check paperwork · Service areas, hours and budget set up · Lead and dispute monitoring | $249 setup + $249/mo |
| Other Ad Platforms (YouTube, Bing, TikTok, LinkedIn, Nextdoor) Setup and management on any other ad platform. Quoted by platform. · Ad spend is paid straight to Google or Meta from your own card, in your own ad account. | From $299/mo + ad spend |
| Ad Account Audit We review your current Google or Meta ads and show where money is being wasted. · Wasted spend found · Tracking checked · Written list of fixes | $149 |
| Social Media Setup & Branding Facebook, Instagram and more, set up (or cleaned up) to look like one business. · Profile and cover graphics · Bio, links and action buttons · 10 post templates in your colors | $249 |
| Social Media Management, Starter One platform, posted to regularly so you never go quiet. · 1 platform · 8 posts a month with graphics · Captions and hashtags · Replies to comments and messages · Monthly report | $349/mo |
| Social Media Management, Growth Most popular Two platforms, more posts, stories and real engagement. · 2 platforms (Facebook, Instagram, or others) · 16 posts a month with graphics · Stories and community replies · Monthly report and call | $599/mo |
| Social Media Management, Pro Three platforms with video, for businesses that want to be everywhere. · 3 platforms · 24 posts a month with graphics · 4 short videos a month · Full community management · Monthly strategy call | $899/mo |
| Short-Form Video (Reels, TikTok, Shorts) You send clips from your phone, Wade edits them into videos people watch. · On-site filming is quoted separately. · 4 edited videos a month with captions and music · Posted to up to 3 platforms | $399/mo |
| Email & Text Marketing Setup Email platform set up in your name, ready to send. · Account, template and branding · Customer list import and signup form · Welcome message | $249 |
| Email & Text Marketing Management Keep in touch with past customers so they come back. · Email platform subscription is separate. · 2 campaigns a month, written and sent · List growth and cleanup · Open and click report | $199/mo |
| Blog & Website Content Writing About 800 words, written for your customers and for Google. · Keyword-researched topic · Edited, with photos | $129/post |
| Logo & Brand Kit A logo and look you can use everywhere. · Logo in 3 versions · Colors and fonts · Files for social, email and business cards · 2 rounds of revisions | $299 |
Marketing services are month-to-month unless noted. Ad spend (Google, Meta and others) is separate, paid directly to the ad platform from your own account. Results depend on your market and budget; no one can honestly guarantee rankings or lead counts.
| Emergency Remote Support (after hours / weekend) Up to 1 hour | $89/session |
| Emergency On-Site Support — Lexington TN area (after hours / weekend) Minimum 1 hour | $150/hr |
| Emergency Data Recovery Triage Immediate assessment + recovery attempt | $149 |
| Emergency Virus/Ransomware Response After hours priority removal | $129 |
No Fix, No Fee — Guaranteed.
We always give you an honest assessment before starting any work. If we can't fix the problem, you don't pay for the repair.
The $49 diagnostic fee is waived when you proceed with service. All prices are flat-rate unless otherwise noted — no surprise charges, ever.